If you would like to ask us a question, and possibly have it included on this page, please Contact Us.  We will be happy to assist you! 

Q: Why do you offer two different shipping options?

A: By offering shipping directly from NcStar, we are able to offer all of our customers the best possible selection and pricing on our products.  However, we recognize that this option can be less than ideal for some of our Canadian customers, so we have provided them with a second option.  We encourage all of our customers to choose the option that they are most comfortable with. 

Q: What are the advantages and disadvantages of having orders shipped from the U.S.A.?

A:  The biggest advantage is better pricing for our customers.  For our US customers, orders can be tracked, and the typical delivery time is only 2 business days.  The disadvantages apply mainly to our Canadian customers.  Products shipped via USPS can not be tracked once they cross the border into Canada.  Also, there is no shipping insurance offered to protect the customer from items that may be lost during transport.  Applicable taxes will be payable to Canada Post at the time of delivery, along with a $6-$8 service charge to collect and submit the taxes on your behalf.

Q: What are the advantages and disadvantages of having orders shipped from Canada?

A: The advantages to our Canadian customers are faster shipping times, and shipping protection.  Orders shipped via Canada Post (Expedited Parcel) are typically delivered within 5 business days.  Tracking numbers are provided for all orders, and $100 Shipping Insurance is included at no additional cost.  The shipping costs are also lower through this option.  Another advantage is that all products are inspected to ensure that they are in good working order, and all parts are present prior to being shipped.  The biggest disadvantage is higher product costs.  There is also the possibility that an item may be temporarily out of stock.  This is not a significant issue, but it would take slightly longer for the order to be delivered to the customer.

Q: Why are your product prices higher for orders shipped from Canada?

A: Unfortunately, in order to offer this shipping option, we must first order these items from NcStar, in California.  We must then pay to have them shipped to us, so that they can then be shipped to our customers.  This includes not only the direct shipping costs, but also Brokerage Fees as well.  It is this additional shipping cost only that has been added to the product prices within this shipping option. 

Q: Do you ship to countries other than Canada and the United States?

 A: Yes.  We ship our products all over the world.  This includes the United Kingdom, most European countries, Mexico, and Australia.  There really are too many countries to list here.  View our international shipping rates and policies for more details.  One of the easiest ways to see if we ship to your country is to add an item to your "Shopping Cart", and start the "Checkout Process".  Any destinations that we will ship to will be included in the drop-down list, under "Country", in the "Shipping Form".  Then choose either Next or Update.  Any applicable Shipping costs will then be included, giving you the total cost of your order.  Or, you can of course just ask us.  If you do not see your county included in the list, but still wish to make a purchase, please Contact Us directly, prior to placing the order.